See which answers resolve issues, which ones trigger escalations, and where your support team is winning or slipping. All based on real customer interactions. No dashboards. Just answers you can act on.
When every team creates and uses support content differently, it's impossible to know what's missing until tickets escalate and CSAT drops.
"Our CSAT drops every time agents have to search for answers. We need validated solutions ready the moment customers ask."— Customer Support Manager
"By the time we spot trending issues, they've already triggered escalations. AI pattern detection would prevent these fires."— Support Operations Director
"Getting agent performance insights requires database expertise. There has to be a way to improve response quality without technical delays."— VP, Customer Experience
Connect integrations like Zoom, Intercom, or Twilio, or simply upload call recordings and transcripts. Your knowledge base becomes the benchmark for accurate, trusted answers.
Know what's actually solving problems Spot which responses resolve tickets and which ones drive follow-ups. See patterns across agents, teams, and topics.
Detect breakdowns before they escalate Identify the warning signs that lead to churn or fire drills. Get visibility into emerging issues as they happen.
Focus coaching where it drives results Find out which issue types consistently challenge agents. Target training to what's costing time and CSAT.
Connect your data and get answers that matter Upload transcripts or plug in your tools. We surface insights, not dashboards. Your team gets the clarity it needs.
See how every customer conversation becomes trusted insights, without dashboards or manual review.
Upload recordings or connect tools like Zoom, Intercom, or Twilio. You can analyze call transcripts or recordings directly, in batches, or via your integrations.
Strive analyzes every conversation in detail based on the criteria you define. Whether it's intent, objections, confusion or promises, it's all done automatically with the latest AI.
Answers are checked against your actual content to compare what was said to what your knowledge base actually states without AI hallucinations.
Every conversation becomes structured, actionable intelligence. Resolution quality, trust signals, escalation risk, and any other details you want extracted. Answers are delivered as clear, reliable data.
When Strive surfaces what's working and what's broken, leaders stop reacting and start improving. Escalations drop, coaching gets sharper, and QA becomes continuous instead of quarterly.
Agents either escalate tickets or take their best guess. Every team has different answers. Customers end up waiting and satisfaction scores drop.
Leaders can finally see which answers actually work. Teams start using the same proven solutions that get results.
Agents either escalate tickets or take their best guess. Every team has different answers. Customers end up waiting and satisfaction scores drop.
Leaders can finally see which answers actually work. Teams start using the same proven solutions that get results.
By the time you spot trends, it's too late. Reports are always behind. Escalations catch everyone off guard.
You get daily reports about problems before they hurt your scores. Leaders can act fast instead of cleaning up messes later.
By the time you spot trends, it's too late. Reports are always behind. Escalations catch everyone off guard.
You get daily reports about problems before they hurt your scores. Leaders can act fast instead of cleaning up messes later.
Performance reviews never get to the real issues. Coaching decisions take forever and happen after problems already exist.
You can see exactly where each agent needs help and what topics are causing trouble. Coaching becomes targeted, accurate to the question level, and based on real data.
Performance reviews never get to the real issues. Coaching decisions take forever and happen after problems already exist.
You can see exactly where each agent needs help and what topics are causing trouble. Coaching becomes targeted, accurate to the question level, and based on real data.
Teams already have reporting tools, but surfacing actionable insights is slow and disconnected. Ops spends hours wrangling exports, and by the time trends are clear, it’s often too late.
Strive gives you a clear picture of how your support is really performing across thousands of customer conversations.
Teams already have reporting tools, but surfacing actionable insights is slow and disconnected. Ops spends hours wrangling exports, and by the time trends are clear, it’s often too late.
Strive gives you a clear picture of how your support is really performing across thousands of customer conversations.
Start with proven customer service workflows designed for immediate support efficiency impact.
Support leaders use Strive to uncover what’s working, fix what’s not, and scale decisions across teams with confidence. Here’s what that looks like in practice:
Spot issues early and act before they spread. Strive highlights the specific answers, features, or workflows triggering repeat tickets so you can step in before CSAT drops or churn begins.
Know exactly who needs help and where. Filter conversations by issue type or team to see which agents are struggling with specific topics. Give enablement teams the precise insights they need to coach effectively instead of guessing.
Move from sampling to total visibility. Strive automatically analyzes every single interaction with extreme accuracy, giving you complete QA coverage instead of manual spot checks. See what's said, how it lands, and whether it resolves across your entire support operation.
Justify roadmap, staffing, and tooling decisions. Use real support data instead of assumptions to defend resource allocation, content investments, and cross-functional escalations.
See what's actually working and why. Compare resolution patterns across teams, topics, and products. Find and scale what works best.
Ensure everyone uses answers that actually work. See which responses are consistent, which ones vary, and where breakdowns happen. Unify your team around trusted content.
Our platform is designed for the key players responsible for driving support quality and customer satisfaction across the organization.
Drive consistency and scale what works. See what's helping customers and what's quietly breaking service. Align your teams around reliable, proven answers.
Coach with precision, not assumptions. Find the patterns that stall agents and surface the topics that need reinforcement. Build better reps faster, with evidence.
Turn scattered signals into trusted insight. Monitor quality across every conversation, not just a sample. Detect trends, gaps, and risks as they happen.
Spot performance risks before they escalate. See where agents are struggling, what issues are trending, and how your team is handling real-world complexity.
Your support data already holds the answers. Strive makes them visible.